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F.A.Q.

Customer Questions

What is Sterling Silver?

Sterling Silver is an alloy of silver containing 92.5% pure silver and 7.5% other metals, usually copper. Most Sterling Silver items will be marked with a .925 stamp.

Why is my sterling silver tarnishing?

Copper, the other metal often used in Sterling Silver can react with oxygen in the air and can cause tarnishing. To prevent tarnishing, store your Sterling Silver jewelry in airtight bags when not in use. The best way to prevent tarnishing is to wear your Sterling Silver jewelry frequently.

How can I contact ELYANDO?

Email us at info@elyando.com

How do I take care of my Jewellery?

To help your Jewellery last a long time while looking its best, take it off before you go to bed, when swimming or bathing. This will prevent scratching, wear and tear on delicate chains gold plated items. Sterling Silver will eventually tarnish with normal wear.

 

Gold plated Jewellery may also tarnish, but at much slower rate. To clean, gently wipe with a jewellery polishing cloth, or clean it with a soft toothbrush and gentle soap and water. Any Jewellery with an oxidized (black) or stone element should not go into chemical jewellery cleaning solution or an ultrasonic cleaner.

 

Gemstones and pearls will lowly accumulate body oils and become dirty. Use a non-abrasive soap and water to wash them gently with your fingers. Do not use a polishing cloth on the surface stones or pearls.

Why use rhodium plating on jewellery?

Rhodium is a precious metal, a member of the platinum family. Rhodium electroplating is used on jewelry, especially on silver or white gold, to provide a surface that will resist scratches and tarnish, and give a white, reflective appearance.

How can I keep my sterling silver jewelry in good condition?

Silver tarnish can be prevented easily. Store your sterling silver inside an air tight casing, such as a zip lock bag. Proper storage helps in ensuring longevity of the silver jewelry and helps towards
tarnish protection. Polishing regularly helps to remove tarnish and at the same time to keep it shining. It is important to make sure that silver items are handled with good care to keep your
jewelry in prime condition.

How can I track my order?

First of all contact the specified sender, which you receive with your order or contact us.

Seller F.A.Q.

Can I get my money back?

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Technical Problems

How to change the username and password

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